FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Product related questions
   Q: Are your rattan storage baskets made of pure natural materials?
   A: Yes, all our products are hand-woven with 100% natural rattan and do not contain any synthetic materials. Q: How to care for rattan products?
   A: It is recommended to avoid long-term direct sunlight and humid environments, and wipe them gently with a soft cloth regularly. Detailed care instructions can be found on the product page.
2. Order and delivery
   Q: How long will it take to receive the goods after placing an order?
   A: Domestic orders are usually delivered within 6 working days, and international orders take 11 working days (excluding customs processing time).
   Q: Do you provide international delivery?
   A: Yes, we deliver to most countries in the world. The system will display the available delivery areas and shipping costs during checkout.
3. Payment issues
   Q: What payment methods are accepted?
   A: We accept Visa, MasterCard, American Express, PayPal and Afterpay (Australian orders only).
   Q: Is the payment secure?
   A: We use SSL encryption technology and a third-party secure payment gateway to process all transactions and never store your full credit card information.
4. Returns and Exchanges
   Q: Can I return the product if I am not satisfied?
   A: Yes, unused items can be returned within 14 days of receipt. Please refer to our Refund Policy for details.
   Q: What if I receive damaged goods?
   A: Please contact sunridge@rattanwallbaskets.com within 48 hours of receipt and provide photos. We will arrange a replacement or refund.
5. Other Questions
   Q: Can I customize the size or color?
   A: We provide limited customization services, please contact sunridge@rattanwallbaskets.com for specific requirements and quotes.
   Q: How to become a wholesale customer?
   A: Welcome to send an email to sunridge@rattanwallbaskets.com to obtain the wholesale price list and minimum order quantity requirements.
6. Contact Us
   Company: WOVEN CO
   Address: 146 Monterey Keys Dr, Helensvale QLD 4212 Australia
   Tel: 61413102555
   Email: sunridge@rattanwallbaskets.com

www.rattanwallbaskets.com – Provide you with natural and environmentally friendly home solutions 🌿